Refund Policy

1. Introduction

At Eunohank Esports Gaming Academy, we are committed to ensuring your satisfaction with our educational services. This Refund Policy outlines the terms and conditions under which we issue refunds for our courses, workshops, and other educational programs.

By enrolling in any of our programs, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. Refund Eligibility

2.1 Course Cancellation by Eunohank Academy

If we cancel a course or program for any reason, you will be entitled to a full refund of all fees paid, or you may choose to transfer your enrollment to another available course.

2.2 Withdrawal Before Course Commencement

If you withdraw from a course before it begins, refunds will be issued according to the following schedule:

• 14 or more days before the course start date: 100% refund of course fees
• 7-13 days before the course start date: 75% refund of course fees
• 3-6 days before the course start date: 50% refund of course fees
• Less than 3 days before the course start date: 25% refund of course fees

2.3 Withdrawal After Course Commencement

Once a course has begun, refunds are issued as follows:

• Within the first 7 days of a course (satisfaction guarantee period): 100% refund if you're not satisfied with the course quality
• After the first 7 days but before 25% course completion: 50% refund
• After 25% course completion: No refund

Course completion percentage is determined by the number of modules or sessions completed or made available, whichever is greater.

2.4 Special Circumstances

We understand that exceptional circumstances may prevent you from completing a course. In cases of serious illness, bereavement, or other extenuating circumstances, we may offer a full or partial refund, or the option to transfer to a future course. Such refunds are at the discretion of Eunohank Academy management and will require supporting documentation.

3. Non-Refundable Items

The following items and fees are non-refundable:

• Registration fees
• Processing fees
• Learning materials that have been accessed or downloaded
• Digital content that has been accessed, downloaded, or streamed
• Private coaching sessions that have been scheduled or completed
• Any third-party services or products purchased through Eunohank Academy

4. Refund Process

4.1 How to Request a Refund

To request a refund, you must submit a written request to refunds@eunohank.sbs including:

• Your full name
• Course or program name
• Date of purchase
• Reason for requesting a refund
• Proof of payment

4.2 Processing Time

We will acknowledge receipt of your refund request within 2 business days. Refund requests are typically processed within 5-10 business days of approval. Approved refunds will be issued using the same payment method used for the original purchase.

4.3 Refund Processing Fees

For refunds that are not due to an error on our part, a processing fee of 3% of the refunded amount may be deducted to cover payment processing costs. This fee will be waived for refunds due to course cancellations by Eunohank Academy or in cases where required by law.

5. Transfers and Credits

5.1 Course Transfers

Instead of a refund, you may request to transfer your enrollment to another course of equal or lesser value. If the new course has a higher fee, you will need to pay the difference. Course transfers must be requested at least 7 days before the original course start date.

5.2 Account Credits

In some cases, we may offer account credits instead of a refund. These credits can be applied to future courses or services and are typically valid for 12 months from the date of issue.

6. Satisfaction Guarantee

We stand behind the quality of our educational programs. If you are not satisfied with a course within the first 7 days after it begins, you may request a full refund. To qualify for this guarantee, you must:

• Have attended or accessed no more than 25% of the course content
• Submit a detailed explanation of why the course did not meet your expectations
• Complete a course evaluation to help us improve our services

7. Subscription-Based Services

For subscription-based services or membership programs:

• You may cancel your subscription at any time
• Refunds are not provided for partial subscription periods
• When you cancel a subscription, you will maintain access until the end of the current billing period
• Annual subscriptions paid in advance may be eligible for a prorated refund if canceled within 30 days of payment

8. Events and Workshops

For in-person or virtual events and workshops:

• Tickets are non-refundable within 48 hours of the event
• You may transfer your ticket to another person by notifying us at least 24 hours before the event
• If an event is rescheduled, your ticket will be valid for the new date, or you may request a refund within 7 days of the rescheduling announcement

9. Promotional Discounts and Scholarships

Courses purchased using promotional discounts or scholarships:

• Refunds for courses purchased with promotional discounts will be based on the amount actually paid
• Scholarship-funded portions of course fees are not eligible for refunds to the student

10. Right to Refuse Refunds

We reserve the right to refuse a refund request if:

• The request does not meet the criteria outlined in this policy
• There is evidence of fraud or abuse of our refund policy
• You have violated our Terms and Conditions or Code of Conduct
• You have previously received a refund for a course and are requesting another refund for a similar issue

11. Changes to this Policy

We may update our Refund Policy from time to time. Any changes to this policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically for any changes.

Changes to this policy will not be applied retroactively to purchases made before the effective date of the change unless required by law.

12. Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: refunds@eunohank.sbs
• Phone: +448297101937
• Address: Flat 33b Naomi Shoal, New Christophershire, W1G 9PZ, United Kingdom